Terms and Conditions
In order to have the best experience, we invite clients to arrive 10 minutes early for bookings to ensure there is plenty of time to fill out any necessary forms and choose from the vast range of colours available. As a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. Treatments begun late will be shortened in consideration of the next client.
At TOPGEL Nail Salon we have a strict 24 hour cancellation policy in order to accommodate the high demand of appointments. This policy applies across the board whether booked in person, on the phone, via email or online through our website or app. We are happy to cancel or reschedule appointments, providing we have at least 24 hours notice. For the avoidance of doubt failure to notify TOPGEL Nail Salon within 24 hours will result in the loss of the appointment and 100% cancellation fee or loss of a bundle item. No refunds will be given to cancelled or rescheduled bookings. Bookings with less than 24 hours notice will not be downgraded and the full value at time of booking is payable. Clients arriving more than ten minutes late for their appointments will risk loosing their appointment and being charged in full. Please note in the event of a late arrival, we may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking. A no-show and repeat cancellations are required by the system to then only book via our app.
Spa Party Bookings
We require a 50% deposit, to be paid before the date of your Spa Party. We will require 48 hours in order to change or cancel the booking and deposits are calculated according to each treatment.
If paying with a gift voucher you must give details at time of booking. Gift vouchers must be presented at reception upon arrival for the booked treatment. Failure to attend an appointment will result in full or partial payment for your visit to be deducted from your gift voucher. We will however honour the remaining balance of the voucher for future use.
Gift vouchers are valid for a period of 12 months. TOPGEL Nail Salon will not accept responsibility for lost, stolen or damaged gift vouchers.
Gift vouchers may not be exchanged for cash or other vouchers. Change will not be given.
We ask clients to look after their property while at TOPGEL Nail Salon as we are unable to take responsibility of items left unattended.
Nail Aftercare Service
In the event you chip your nails within three days after lacquering (four days for gel polish), please report this with a photo to email@example.com and we will offer you a free touch-up on the effected nails within seven days. Outside this period charges may apply, please refer to price list.
Rest assured that your privacy is important to us, and we are committed to maintaining the privacy of any personal information we collect from you. We do not share any of your personal information with any third party organisations and we abide by the principles of Philippines data protection legislation.
Various promotional offers are run throughout the year, date and time restrictions may apply. Offers may not be used in conjunction with each other.
TOPGEL Nail Salon reserves the right to cancel any promotions running at any given time.
TOPGEL Nail Salon reserves the right to price increase without prior notice
The Right to Refuse Treatments
Please note that we reserve the right to refuse treatments; disrespect and rudeness towards TOPGEL Nail Salon staff will be banned and will not be tolerated.
TOPGEL Nail Salon reserve the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be given for this.
Last Updated: August 16, 2022